Benefits: Employee discounts Free food & snacks Free uniforms Training & development Wellness resources Flexible schedule Paid time off Position Overview: The Assistant Spa Manager is responsible for the daily organization and management of the guests, schedule, inventory, and Hospitality Team. This role involves training team members on their job responsibilities and ensuring that their performance meets the standards set forth in the operations manual. Responsibilities: Assist in the interviewing process for the Hospitality Team. Organize front desk training upon hiring and ensure team members meet expectations and follow all policies. Coordinate Hospitality Team schedules and review time punches to minimize discrepancies and overtime. Review daily guest schedule to ensure it is maximized with minimal gaps. Track and monitor monthly sales performance of Hospitality Team and set daily Retail to Service sales goals. Create quarterly team meetings and agendas. Perform corrective actions when team members do not meet expectations. Address guest’s positive and negative feedback immediately with the Spa Manager and Employee. Perform a daily review of the Ratings Control Panel within Meevo. Inform Spa Manager of any closeout discrepancies. Ensure guest experience meets and exceeds satisfaction by completing and filling out Guest List daily. Perform duties of Spa Coordinator and/or Spa Concierge when needed. Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards. Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee. #J-18808-Ljbffr The Woodhouse Spas Corporation
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