Customer Success Director at Innovaccer in San Francisco, CA Qualifications 15 or more years of experience in the Healthcare Technology space Customer Success (in the technology sector), Professional Services or Technology Consulting experience from a top tier firm Managed multifaceted implementations while navigating complex organizations and demanding customers 10 or more years of proven experience in managing customer-facing teams Excellent written, verbal communication skills Ability to develop and present complex business reviews and executive presentations Ability to grow and nurture relationships with senior executives (VP+) in the accounts Strong analytical ability and problem-solving skills Excellent attention to detail with demonstrated hands-on work experience in data analytics MBA or Graduate Degree Responsibilities The role of the Client Partner- Customer Success is to be the end-to-end leader for some of the biggest and most strategic Innovaccer customers across their lifecycle You will be responsible for owning a small portfolio of top key accounts in the post-sales stages (implementation, adoption, and growth) You will also be responsible for managing and developing Innovaccer's relationships with those customers at the executive level while navigating complex organizational structures through the onboarding, implementation, and support phases Manage and grow relationships and constant touch-points with senior customer executives (VP+) for the accounts Identify and communicate opportunities for customers and realize value generated from Innovaccer's products and services Responsible for the farming and growth of accounts and strategic account management Benefits Quarterly rewards and recognition programs Health benefits: We cover health insurance for you and your loved ones Sabbatical policy Salary Range $150K -- $200K #J-18808-Ljbffr Innovaccer
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