Customer Success Manager job at Jobot Seattle, WA, US

Job Description

Sr. CSM - SaaS/ Cloud, Microsoft
This Jobot Job is hosted by: Joyce Courter
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $120,000 - $185,000 per year
A bit about us:
We work with some of the largest enterprise clients in the world - and due to continued company growth domestically and globally, we have an immediate need for a Sr. Customer Success Manager who be working with some our largest clients in the Seattle area. This is a FTE direct hire role, fully remote but able to go into Redmond, as needed.
Why join us?
* Four+ weeks PTO
* Comprehensive benefits plan including match on 401k
* Office supply/equipment reimbursement
* Excellent opportunity for career advancement within the organization
Job Details
What will you be doing?
* Develop and maintain strong relationships with customers, understanding their needs, and ensuring they are getting maximum value from our services
* Act as a liaison between customers and our internal teams, ensuring customer needs are understood and addressed promptly
* Monitor and analyze customer's usage of our product, and provide insights to the rest of the team
* Develop a deep understanding of our products and services, and educate customers on how they can utilize them to achieve their goals
* Identify opportunities for customer growth and new business, working closely with Sales and Marketing teams
* Proactively identify and lead team process improvements
* Provide insights to the product team, advocating for the customers and providing input on product development
* Manage customer onboarding, training, and product adoption
Is your background a match?
* 5 years of experience in a customer success role within the technology industry (e.g. Amazon, Microsoft, Google, or their partners)
* Proven experience with managing ARR/ GRR / NRR
* Strong background with consultative selling, renewal negotiations, and qualifying expansion lead opportunities
* Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders
* Exceptional communication skills, both written and verbal, with the ability to present and articulate complex ideas and concepts
* Strong analytical skills, with the ability to translate data into actionable insights
* Strong relationship building and account management skills
* Able to work successfully in a start-up mentality environment
Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Job Tags

Immediate start, Remote job,

Similar Jobs

PruittHealth

Enrollment Agent - PruittHealth Premier Job at PruittHealth

JOB PURPOSE:The purpose of the Enrollment Agent role for PruittHealth Premier to serve as a licensed insurance agent to explain Plan benefits and answer the questions of potential members or their responsible party. Their role is to identify potential membership leads...

Partners

Assistant Property Manager Job at Partners

...ASSISTANT PROPERTY MANAGER | SAN ANTONIO, TX Partners is seeking a highly organized and proactive Assistant Property Manager to support day-to-day operations of a growing commercial property portfolio based in San Antonio. This role is ideal for someone looking to...

CHC Wellbeing

Traveling/Mobile Phlebotomist Job at CHC Wellbeing

...Description Description Below: CHC Wellbeing, a national wellness company, is seeking hardworking Traveling Phlebotomists. This position will require the phlebotomist to drive and travel to off-site locations throughout the area. The start time for this position...

MARYHAVEN,INC

Screener/Assessment Counselor (LSW/LPC) Job at MARYHAVEN,INC

...Screener/Assessment Counselor Requirements: Bachelor's degree in social work or master's degree in counseling, or marriage and family therapy required One year of more of counseling experience preferred Valid state of Ohio LSW, LPC, or MFT licensure required...

Johnson Controls

HVAC Truck Based Serviceman (union) Job at Johnson Controls

...Higher Education, K12 and Commercial Real Estate is seeking skilled HVAC Servicemen to join our growing business. Johnson Controls offers... ...Adherence to the company Safety Program. ~ Steamfitters Local Union 420 Member ~ High School Diploma or equivalent. ~ Two (2)...