Hotel Night Auditor Job at Lakeside, Ohio

bzNlSGwrekQxZ0tkL3RpcDV6QUJGdEI4VWc9PQ==
  • Lakeside
  • Ohio

Job Description

Job Description

Job Description

Job Title: Hotel Night Auditor

Department: Accommodations

Reports To: Night Audit Supervisor

Employment Dates: Seasonal, April – October

Shift Availability: 11 PM – 7 AM

Minimum Age: 18yr

Wage: $15/hour

Position Summary :

The Hotel Night Auditor is responsible for managing the hotel's overnight operations, including front desk duties, guest service, and financial reconciliation, ensuring smooth operations and accurate financial reporting. They are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests’ stay. Availability and willingness to work weekends and holidays is required.

Key Responsibilities and Duties:

  • Welcoming Guests

Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.

  • Operating the Front Desk system

Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.

  • Managing Reservations

Taking phone and online reservations, updating guest information, and confirming details.

  • Financial Reconciliation and Reporting

Generating nightly reports and documenting key data, verifying accuracy of figures and postings pertaining to business transactions.

  • Answering Guest Inquiries

Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone.

  • Handling Guest Complaints

Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.

  • Maintain Cleanliness and Comfort

Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.

  • Communication with Other Departments

Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.

Qualifications:

To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • High School diploma or equivalent is required.
  • Experience in a hotel or related field is preferred but not required.

Language Skills:

Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs. Fluency in the English language is essential.

Mathematical Skills:

Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems.

Reasoning Ability:

Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions. Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior.

Physical Demands:

Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries. Frequent verbal communication with guests, often requiring clear pronunciation and articulation.

Work Environment:

A fast-paced, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. Schedules can vary depending on the hotel's needs, often including early mornings, late nights, weekends, and holidays.

Lakeside Chautauqua is an equal opportunity employer.

Job Tags

Holiday work, Seasonal work, Local area, Shift work, Weekend work, Early shift,

Similar Jobs

B&H Photo Video

Web Content Writer Job at B&H Photo Video

Job Overview: B&H is looking for Photography Content Writers to craft product descriptions, research products, and update the B&H website with new and accurate product information for photography and photography-adjacent products and categories. Ideal candidates ...

Work Staff

Remote, Psychiatric-Mental Health Nurse Practitioner (PMHNP) in WA Job at Work Staff

 ...match the best candidates with the right job and/or business opportunities. Today we are hiring (11) Remote, Psychiatric-Mental Health Nurse Practitioner's (PMHNP) for our client in WA. Our client is recruiting for a full-time Psychiatric Mental Health Nurse Practitioner... 

Optum

Medical Receptionist - Manchester, CT Job at Optum

 ...Physicians (Primary Care/Family Medicine) has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team. Location: Full-time onsite515 Middle Turnpike W, Manchester, CT. May be asked to float to local practices... 

Conseil Cri de la Santé et des Services Sociaux de la Baie J...

Biomedical Engineer Job at Conseil Cri de la Santé et des Services Sociaux de la Baie J...

 ...------------------------------------------------------------------------------------------------------------ JOB TITLE: Biomedical Engineer WORK LOCATION: Montreal UNION: CSN STATUS: Permanent Full-time SHIFT: Day HOURLY SALARY: Min. (1) $30.71 - Max... 

Ryder

Owner Operators - Furniture Delivery Job at Ryder

Ryder Last Mile is looking to add to our expansive final mile delivery carrier network. We are looking for carriers that are interested in contracting to deliver and install furniture.Do you own or currently lease a 26' Box Truck?If so, we are looking for independent...