Job Description

The candidate(s) will support the client's day-to-day Service Desk activities. Candidate(s) will interface directly with the client to resolve complex hardware and software issues. The candidate will work daily on-site with the client in Toledo, Ohio.

This position will require the candidate to provide technical support to include, but is not limited to, the following areas:

Service Now

Virtual Environments, including VDIs and VPNs.

Various health care applications.

Windows 10 and 11 operating systems

All Microsoft and Google products

Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients.

Candidate(s) will be required to provide technical support via phone to support Service Desk. Also, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.

Candidate(s) must possess the following:

Excellent communication skills, both written and verbal

Above average ability to interpret, analyze, troubleshoot, and resolve technical problems

Must be decisive, conscientious, and interact well in a team environment

Have a strong desire to learn and the ability to follow policies and procedures

Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.

Must be self-motivated and self-driven

Ability to work under limited supervision

Preferred Education and Experience:

High School Diploma or Equivalent is required.

An Associate degree in a Technical or Computer Discipline or related field is preferred.

1-2 years of experience preferred with:

Enterprise-level Help Desk

Knowledge of healthcare environment

Onsite Support

Desired Skills/Certifications:

Windows 10 and 11 operating systems

Certification(s) preferred but not mandatory

CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician.

Additional Requirements:

24/7 coverage is required, must be willing to work after hours, and on Holidays

3 to 4 years of customer service experience

References upon request

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