IT Help Desk Manager Job at Robert Half, Des Moines, IA

b1hXTG5lbkcxZ2FiK2R5bTRURURHdEo4VkE9PQ==
  • Robert Half
  • Des Moines, IA

Job Description

Job Description

Job Description

We are in the search for a dedicated IT Help Desk Manager to join our dynamic team in Des Moines, Iowa. In this capacity, you will be overseeing our IT support team, ensuring that customer IT issues are addressed promptly and effectively. You will also be instrumental in improving help desk policies and procedures, managing incident reports, and coordinating with external service providers.

Responsibilities:
• Guide and support the IT help desk team to ensure high-quality service delivery
• Promptly and effectively resolve IT issues, providing exceptional customer service
• Enhance and streamline help desk policies and procedures for better efficiency
• Oversee the incident management system, ensuring swift resolution of IT issues
• Generate performance reports, analyze data, and identify trends to improve service delivery
• Collaborate with other IT teams and departments for seamless operations
• Manage relationships with external service providers, ensuring quality and timely service
• Assist with budgeting and resource allocation to optimize the use of IT resources
• Maintain proficiency with IT support systems like Cisco Technologies, Dell Technologies, Active Directory, Computer Hardware, and Deskside Support.• Comprehensive knowledge of Cisco Technologies is required.
• Proficiency in Dell Technologies is a must.
• Acquaintance with Active Directory is necessary.
• Demonstrable experience with Computer Hardware is expected.
• Familiarity with Deskside Support is essential.

Job Tags

Similar Jobs

DoorDash

Delivery Driver - Earn Extra Cash Job at DoorDash

 ...Delivery Driver - Earn Extra Cash at DoorDash summary: As a Delivery Driver for DoorDash, you have the flexibility to earn extra cash...  ...allows for a variety of earning opportunities with a clear pay model and instant cash flow. Ideal for individuals seeking a part... 

Sapsol Technologies Inc

Entry Level SAP MM Consultant needed for Project implementation Job at Sapsol Technologies Inc

 ...Entry-Level SAP MM Consultant , Remote SAPSOL Technologies Inc. is actively seeking freshers who are passionate about SAP and eager to start their careers as SAP MM Consultants. If you are a recent graduate or someone with little to no prior work experience and you... 

Akraya, Inc.

AML Analyst: 25-03492 Job at Akraya, Inc.

Primary Skills: AML , OFAC , Risk Management , Investigation , Regulatory Compliance Contract Type: W2 Duration: 6 Months Location: Chicago, IL/Tempe, AZ (#LI-Hybrid) Pay Range: $31 - $33 per hour on W2#LP Job Summary: We are seeking a diligent US Sanctions... 

American Medical Staffing

Travel Nurse RN - Home Health - $2,220 per week Job at American Medical Staffing

 ...there is an issue. When AMS was founded in 2001, we started our company with a mission to be a better agency than our competitors. We...  ...throughout the country. Check out our industry leading reviews on Google and Indeed to see how much our clinicians enjoy working with us... 

The Comforted Canine

Dog Walker/Sitter Job at The Comforted Canine

 ...Job Description Job Description Dog Care Specialist The Comforted Canine is currently looking for self-employed Dog Walkers...  ...competitive pay averaging $20 and up for dog walks and $25 and up for dog sitting in the Sacramento metro area. **Other compensation includes...