Job Description
**Job Title: Luxury Travel Advisor - Africa Specialist**
**Salary: Competitive, commensurate with experience**
We are excited to welcome a dedicated and experienced Luxury Travel Advisor - Africa Specialist to our vibrant team! In this rewarding role, you will provide exceptional service to our travel agency partners who cater to discerning luxury clients. Your responsibilities will include forging strong relationships, crafting personalized travel itineraries, and surpassing sales goals with your enthusiasm and expertise. The ideal candidate will possess excellent organizational skills, exceptional time-management abilities for handling high volumes of inquiries, and a knack for building meaningful relationships.
**Who We Are:**
At our core, we are a passionate and service-oriented team of travel experts dedicated to engineering extraordinary luxury travel experiences for advisors around the globe. We believe that planning a 5-star vacation should be a seamless experience, marked by expertise, creativity, and a meticulous attention to detail. We work diligently behind the scenes to empower luxury travel advisors, helping them grow their businesses while delivering unparalleled satisfaction to their exclusive clientele.
As the trusted partner to luxury travel advisors, our mission is simple:
- We provide expert advice and support to help luxury travel advisors deliver 5-star experiences to their clients.
- We equip travel advisors with the knowledge and tools needed for success.
- Our service is centered around passion, expertise, integrity, and a keen eye for detail.
- We are committed to going the extra mile to ensure our partners shine in their industry.
**Responsibilities:**
- Serve as the primary contact for our partner travel agencies and their discerning clients, delivering personalized, attentive, and informative service.
- Utilize your persuasive abilities and strong closing techniques to turn leads into bookings.
- Design bespoke luxury travel itineraries tailored to client preferences, ensuring a seamless and unforgettable journey.
- Demonstrate a proactive approach to managing a high volume of leads while consistently exceeding sales targets.
- Address client inquiries, resolve complaints, and manage any issues that arise during the booking and travel process, ensuring clients feel supported at all times.
- Foster and strengthen relationships with partner agencies through effective communication, regular updates, proactive follow-ups, and engaging support to encourage repeat bookings.
- Maintain detailed and accurate records of client interactions, travel preferences, and bookings using our internal CRM system.
- Stay informed about the latest luxury travel trends, destinations, and industry developments to offer clients the most informed recommendations.
**Requirements:**
- 3+ years of experience as a Travel Agent specializing in Africa itineraries, with a proven sales track record (a passion for Africa is essential!). Familiarity with Southern Africa is a must, while knowledge of East Africa is highly regarded.
- Proficiency with the itinerary builder, Wetu, is highly preferred.
- A basic understanding of margins vs markups is necessary.
- Excellent problem-solving skills to navigate challenges and ensure client satisfaction, acting as a key point of contact while clients are traveling.
- Strong relationship-building and sales skills, with a proven history of exceeding sales targets.
- Exceptional organizational and time-management skills to prioritize effectively and manage multiple tasks.
- A keen eye for detail and the ability to provide personalized recommendations that resonate with client preferences.
- Proficient computer skills, with experience in CRM systems and travel reservation software.
- Ability to work independently and collaboratively within a team, demonstrating self-motivation and initiative.
If you are a passionate and driven individual with a strong background in luxury travel sales, particularly focused on the African region, we would love to hear from you! Join our team and help create unforgettable African-inspired luxury travel experiences for our discerning clients.
**Remote Work Opportunity Available**
Employment Type: Full-Time
Salary: $ 65,000.00 85,000.00 Per Year
Job Tags
Full time, Remote job,