Job Description

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.

In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.

We are looking to add an Operations Manager to the team in our Birmingham, AL office. The ideal candidate will possess strong leadership and organizational skills and a passion for serving others. The Operations Manager will be responsible for overseeing and optimizing the daily operations of the firm to ensure efficiency, compliance, and exceptional client service. This role involves managing workflows, technology platforms, compliance procedures, and administrative functions to support Waverly’s strategic objectives. The Operations Manager will work closely with leadership, advisors, and staff to enhance operational effectiveness and maintain a high standard of service. This position works with senior management to resolve high impact issues requiring urgent and immediate resolution.

Operations Manager Responsibilities:

• Serve as the primary point of contact to resolve operational issues experienced by internal team members or clients.
• Lead projects related to process improvements, technology upgrades, and strategic initiatives.
• Collaborate across teams to identify and resolve process-related issues.
• Monitor and analyze key operational metrics to identify opportunities for improvement.
• Oversee daily operational processes, including client onboarding, account management, and reporting.
• Manage and optimize technology platforms, including CRM systems, portfolio management software, and custodian integrations.
• Ensure compliance with SEC/FINRA regulations and internal policies, working closely with compliance consultants.
• Develop and document standard operating procedures (SOPs) to enhance consistency and efficiency.
• Collaborate with financial advisors to support client servicing needs and operational inquiries.
• Coordinate with custodians and third-party service providers to facilitate smooth transactions and account management.

Travel:

• Minimal travel is required.

Required Qualifications and Skills:

• Bachelor's degree in business administration, finance, or a related field preferred.
• 3-5+ years of experience in operations management within an RIA, wealth management, or financial services firm.
• Strong knowledge of investment advisory operations, compliance requirements, and industry best practices.
• Proficiency with financial software, CRM systems (e.g., Redtail, Salesforce), and portfolio management platforms (e.g., Orion, Tamarac).
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Strong leadership, problem-solving, and communication skills.
• Detail-oriented with a focus on process improvement and efficiency.
• Ability to work collaboratively with team members at all levels.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Benefits:

• Health, Dental, and Vision benefit options
• 401K
• Twelve paid holiday days per year
• Extra vacation day on your birthday week
• Three weeks of PTO, increasing to four weeks after three years of service, and five weeks after eight years of service
• Four weeks paid sabbatical program after seven consecutive years of service, maximum of two sabbaticals
• Compensation commensurate with experience

Legal:

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.

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