*** The role is Monday through Friday, 8:30 AM to 5:30 PM, August through May, with no compensation during non-active summer months. *** The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success. Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. Assists new employees with registration workflows. Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adheres to No Surprise Act. Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes. Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling. Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed. Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up. Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary. Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc. Ensures new patient information is delivered in a timely manner. Mails new patient packets and contact new patients the day before their scheduled appointment. Adheres to no show policy, send letters and document no shows in a timely manner. Performs other duties as assigned EDUCATION: Required: High School Diploma or equivalent Preferred: Graduate of a certified medical office training course EXPERIENCE: Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting. LICENSURE/CERTIFICATION/REGISTRY/LISTING: Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other. Cone Health
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