Job Description

The Patient Compliance Advocate will assist in guiding patients and acting as a liaison between patients and their healthcare providers, insurance companies, and other entities that impact the patients' healthcare needs. This is a full-time position in Lexington, SC (1216 West Main St.) and the work schedule is Monday to Friday between 8am & 5:30pm . NOTE: Must be a cti vely registered as a Pharmacy Technician in the state of SC . Great work-life balance. No evenings or weekends! About the Role: Complete patient compliance calls to reengage them with program and therapy Assist in connecting patients with their case manager Assist in scheduling appointments Assist with medication refills and authorization approvals Gather pertinent information to assist in applying for patient assistance programs on behalf of the patient Interact courteously with patients and team members to develop and maintain positive, professional relationships Answer incoming calls and make outbound calls to patients, case managers, providers, insurance companies, etc. Handle payment transactions at Point of Service (POS) Coordinate prescription deliveries Proactively identify and analyze problems and provide effective solutions Perform other related duties as assigned Perform in accordance with company policies and standards Embrace and perform in the spirit of the company's core values and goals About You: High school diploma or GED required Actively registered as a Pharmacy Technician in South Carolina Proficient in English with strong verbal and written communication skills Bilingual in Spanish preferred Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service Must have a reliable mode of transportation to get to work on time each workday At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We're committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality. Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. Pay range: $16 to $18 per hour, based on credentials and geographic location. Avita Care Solutions offers a comprehensive benefits package : Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six Company Paid Holidays and Three Personal Floating holidays, Paid Time Off (PTO), Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty, Award Recognition Program, Professional Learning & Development opportunities. Company Paid benefits - Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending. Voluntary benefits - Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match. All benefits are subject to the applicable plan terms. Avita Pharmacy

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