Summary:
The Program Manager Patient Experience position is an exciting opportunity for an energetic, customer focused individual who is constantly seeking a better way to interact with our patients and their families. This position will help teach each of our Associates to be an ambassador for the company. Expectations will include promoting a culture of exceptional customer service and coordinate or facilitate training on customer service performance standards, processes and initiatives to create a culture of service excellence for all customer groups - patients, physicians, and fellow Associates.
Requirements:
A. Education/Skills
Bachelors degree with experience in a healthcare setting required.
B. Experience/Knowledge/Skills
· Three (3) years of education, customer service or process improvement experience
· Experience in leading and managing multi-functional teams to improve processes.
· Excellent communication skills (written, verbal, and listening)
· Excellent interpersonal and organizational skills
· Experience in using both qualitative and quantitative consumer information to drive customer satisfaction.
C. Licenses, Registrations, or Certifications
Certified Professional in Patient Experience (CPXP), preferred.
Work Type:
Full Time
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