Job Description

Job Description

Job Description

A TEKsystems client is looking for an organized telecommunications technician dispatcher to join their team! 

This role is a fully remote position, however, you must reside on Honolulu, HI. This is a full-time opportunity with work hours typically consisting of 5AM to 1:30PM. 

Job Responsibilities: 

• Receive and prioritize service requests from customers and internal departments.
• Dispatch telecommunications technicians to job sites based on urgency, location, and technician availability.
• Monitor and track the status of service requests and technician assignments.
• Communicate with customers to provide updates on service requests and estimated arrival times.
• Maintain accurate records of service requests, technician assignments, and job completions.
• Coordinate with other departments to ensure seamless service delivery.
• Handle emergency service requests and dispatch technicians promptly.
• Assist in scheduling and planning technician routes to optimize efficiency.
• Provide administrative support to the telecommunications team as needed.

Skills Needed:

• Attention to detail.
• Experience invoicing, auditing, tracking, and reporting documentation.
• Microsoft Excel data entry and creation of consumable graphs.
• Strong organization and task management skills.
• Ability to problem solve and prioritize.
• Effective verbal and written communication.
• Ability to work under pressure.

 

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Tags

Full time, Temporary work,

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