A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.
As part of the Auberge family, you will be responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. Currently we seek a Spa Attendant with excellent customer service skills and luxury spa experience to work in a fast-paced spa environment. Must be able to work a flexible schedule including Friday, Saturday, Sundays, and holidays.
DUTIES AND RESPONSIBILITIES
Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas and supporting the service provider team to meet our standards and protocols
Work safely and create a safe environment for users of the spa facilities
Greet guests in accordance of spa standards
Stock lockers with robe, slippers, and towel and maintain guest locker assignments
Prepare an adequate supply of cold towels and serve them as directed
Report any defects in linen/towels/equipment to Spa Manager
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Handle all cleaning materials per departmental safety standards and use them per the manufacturer’s instructions
Strictly monitor all areas throughout the day and complete the daily cleaning schedule
Prepare professional body care products, set up sauna rooms, and prepare baths as needed.
Keep indoor and outdoor spa areas tidy by removing towels, cups and dishes and restocking
Consistently re-stock amenities in locker rooms, food and beverage station, and supplies for service providers
Assist in daily preparations for advance bookings
Ensure all guests and members receive the highest level of personalized experience
Transport linen carts and replenish new linen
At all times, be flexible, courteous, resourceful, and cheerful
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain a high personal appearance and hygiene standard per the hotel's grooming standards.
Attend all departmental and general meetings and briefings
All other duties as required and assigned by spa leadership
Flexible schedule including weekends and holidays
Ability to lift, push, pull, and carry a moderate amount of weight
Ability to stand and walk distances for long periods of time
Ability to work in a fast-paced indoor/outdoor environment with an outgoing team within a large department.
Possess excellent communication style.
Have a "heart for hospitality" personality.
Knowledge of Book 4 Time is an asset
Required to speak, read, write in English
California RBS Certification
California Food Handler’s Certification
PREFERRED
The ideal candidate will have previous experience in customer service, personal care industry or pool service position in a luxury resort environment.
CPR Certification
This position starts at $19.00/hour.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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