Job Description

Reporting to the Director of Warehouse Operations (DWHO) for their specific location, the Warehouse Manager will serve as a key leader within the distribution center, responsible for all operational matters related to the warehouse. The Warehouse Manager will assist in establishing operations aligned with company policies and procedures and assemble a core support team to grow and scale operations as needed.

The Warehouse Manager will be responsible for all functional areas of the warehouse, including supervisors and line staff, with shared responsibility for product quality, inspections, and resolution. The Warehouse Manager will partner with the Director of Warehouse Operations in fostering an inclusive culture, managing change, and developing and documenting processes.

This is a rapidly transforming company. We are targeting a leader who is operationally focused and has the capacity to execute various initiatives and reach key goals.

Specific Responsibilities:

1. Develop and manage internal customer relationships and external customer service levels within the operation. Collaborate and coordinate with the local GM and Human Resources to secure and sustain strong company culture and business goals.
2. Manage warehouse KPIs (Key Performance Indicators) and include them in the warehouse team’s performance development plans. Create SMART (Specific, Measurable, Achievable, Relevant, and Timely) goals that impact KPIs such as productivity, order fulfillment time, and average retention rate.
3. Recruit, onboard, train, and empower warehouse operations leaders and team members. Align organization and define objectives to deliver on key company expectations and metrics.
4. Ensure the warehouse operates at peak efficiency, with customer satisfaction as the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.
5. Partner with the Quality department to ensure that products are handled properly to provide accurate and timely delivery to our customers. Identify trends or challenges and troubleshoot within the warehouse operation.
6. Coach, counsel, and discipline warehouse employees as needed by developing and enforcing policies and procedures. Conduct meetings with the team and attend meetings as needed.
7. Maintain consistent communication with the Director of Warehouse Operations and General Manager to ensure transparency and effectiveness.
8. Proactively identify, incubate, and deploy best practices across all warehouse functions. Promote an environment for continuous improvement.
9. Oversee the environmental health and safety of the warehouse worksites, adhering to all documented processes and procedures. Participate in the creation of documentation, such as SOP creation and development.
10. Identify and request warehouse equipment and submit requests to the Director of Warehouse Operations.
11. Direct responsibility for the safety and cleanliness of the warehouse. Must be able to identify hazards and conduct training and job safety analysis on a yearly basis.
12. Must be comfortable with technology and have measurable deliverables within the warehouse applications, procedures, dashboards, and KPIs.
13. Ensure compliance with applicable federal, state, and local laws and have thorough knowledge of company policies.
14. Must be able to lift up to ... pounds at a time.

Qualifications & Professional Attributes

1. At least four to five years of progressive general warehouse experience, including two years as a team lead or supervisor.
2. Must have a keen attention to detail and be able to identify areas of opportunity.
3. Knowledge of best-in-class warehousing and distribution functions, with the ability to set goals to reach that point.
4. Experience working with a diverse workforce; possesses the depth of experience and leadership style to effectively manage an employee base.
5. Demonstrated ability to utilize innovative strategies to recruit and retain skilled and in-demand talent.
6. Needs to be able to communicate effectively both verbally and in writing.
7. A genuine, approachable, and trustworthy individual who can easily form relationships and partner with employees and quickly establish themselves as a key member of the business leadership team.
8. An inspirational, authentic leader with strong business acumen. An individual who wants to engage with employees across all levels of the DC and inspire a collaborative atmosphere and culture.
9. An entrepreneurial, hands-on leader who is not afraid to roll up their sleeves to get things done timely; someone with the ability to work with and scale a lean team.
10. Collaborative leader who is open to new ideas and is willing to apply them with curiosity and trial and error.

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