Tools Development Analyst at Pearson in Boise, Idaho, United States Job Description The Tools Development Analyst will be responsible for developing, maintaining, and enhancing tools and platforms with a focus on SmartSheet workflows, customer portal pages, and Adobe LMS customer training sites. The ideal candidate will have a strong technical background and be skilled in creating user-friendly tools that streamline business processes and improve customer engagement. Key Responsibilities: Smartsheet Development & Management: + Customize and manage Smartsheet solutions for project management, workflow automation, and reporting. + Develop complex Smartsheet workflows, formulas, and automations to support business operations. + Provide ongoing support, troubleshooting, and training for Smartsheet users. Customer Portal Development: + Design, build, and maintain customer portal pages to enhance the user experience and meet business requirements. + Collaborate with internal teams and external stakeholders to gather requirements and ensure the portals are functional, intuitive, and secure. + Troubleshoot and resolve issues related to portal performance and user access. Adobe LMS Development: + Create and maintain Adobe LMS sites, which are utilized by teachers and administrators in schools to complete required trainings. + Setup single sign-on solutions between Adobe LMS and various administrative systems. + Utilize Adobe APIs to build custom registration pages. Tool Integration & Automation: + Integrate Smartsheet and other tools with existing systems to improve data flow, reporting, and operational efficiency. + Automate repetitive tasks and workflows across tools and platforms. Collaboration & Support: + Work closely with cross-functional teams, including IT, operations, and customer support, to ensure the tools meet organizational needs. + Serve as the primary point of contact for tool-related inquiries and provide technical support and guidance as needed. Testing & Quality Assurance: + Conduct thorough testing of tools and portal pages to ensure they meet quality standards and function as expected. + Identify, document, and resolve bugs and performance issues. Documentation & Training: + Create and maintain detailed documentation for all developed tools, including user guides, technical specifications, and workflows. + Conduct training sessions and workshops to ensure team members are proficient in using Smartsheet and other tools. Data Analysis & Reporting: + Analyze data from To view full details and how to apply, please login or create a Job Seeker account
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